Operational Guidelines for the Tourism Industry
9 June 2020
Kerry County Council – ‘COVID–19 Town Centre Mobility Plans’
13 June 2020When tourism businesses reopen, the way in which they operate will be significantly different following the Covid-19 pandemic. Despite this, customers should still experience the world-class service our industry is famous for.
Fáilte Ireland’s eLearning Accredited Service Excellence (ASE) programme has been refreshed to help you achieve this. It empowers staff with valuable insights, tips and guidelines on giving customers the most positive experience imaginable.
A 1.5 hour interactive programme, ASE refreshes and sharpens your staff’s knowledge of:
- Providing a top quality customer experience from arrival to departure
- Creating lasting impressions and memorable experiences
- How to add the personal touch, especially during these more challenging times
- Encouraging feedback and managing complaints
- Upselling and cross-selling techniques
The benefits are significant for your business; the ASE programme can lead to more effective and efficient employees, fewer complaints, improved customer relationships and better customer satisfaction levels.
Fáilte Ireland are offering priority businesses like yours early and free access to the updated version being launched later this month.
More info available here
